01
Telecoms · Germany
BSS & OSS Transformation
End-to-end re-architecture of customer and network systems in a Tier-1 European telco
Scale
€300M+ portfolio across BSS migration and full network domain automation
Complexity
350+ internal stakeholders, 2,000+ external resources, 3 cloud providers
Scope
RAN, transport, and core network domains plus customer-facing BSS stack
Funding model
Self-funding business case — each delivery phase financed the next from opex savings
- Decomposed monolithic BSS into cloud-native microservices, enabling independent release cycles across domains
- Designed and implemented full front-to-back order management and provisioning automation
- Embedded AI decision engines for first-line contact resolution, reducing manual handling at scale
- Built automated NOC capability unifying visibility and response across RAN, transport, and core
- Led cross-functional governance across engineering, product, procurement, and multiple system integrators
BSS Transformation
Cloud-native / Microservices
Multi-cloud
OSS / RAN / Core
NOC Automation
AI Decision Engines
JV Governance
02
Financial Services · Global
Global Operating Model & Application Harmonisation
Redefining how a global financial services division operates across 20+ markets
Geographic reach
20+ countries in scope, spanning Europe, Asia, and the Americas
Approach
Operating model defined first; SAP integration positioned as enabler, not driver
Methodology
Tiered harmonisation: global core, locally configurable, and deliberately local processes
Outcome
Standardised GTM process replacing bespoke local projects for every product launch
- Mapped and classified processes across markets to distinguish what should be global vs. locally adapted
- Designed application rationalisation strategy — systems of record consolidated, engagement layer configured locally
- Positioned SAP as the financial backbone for group reporting and core flows, not a universal process layer
- Standardised product launch workflows, cutting time-to-market and dependency on local IT for routine releases
- Managed complex stakeholder landscape: regional CFOs, local business leads, Group IT, and implementation partners
Operating Model Design
SAP Integration
Process Harmonisation
App Rationalisation
GTM Acceleration
Change Management
Global Rollout
03
Telecoms + Fintech · Southeast Europe
First Digital Bank & Mobile Banking Platform
Built a country's first fully digital bank — no branches, combined Telco and banking products
First of its kind
First branchless digital-only bank in the market — all customer interactions mobile or online
Product innovation
Combined Telco + banking offers on a single platform: unified billing, loyalty, cross-product eligibility
Data-driven CX
Big Data Next Best Offer engine built on subscriber behavioural data; NPS improved +10 points
Recognition
Recognised as Project of the Year across the entire group, selected from all European and Asian markets
- Designed the end-to-end digital-only customer journey — onboarding, credit decisioning, and service entirely through mobile
- Built commercial and technical architecture for bundled Telco-banking products across two regulated industries
- Implemented Big Data analytics layer and Next Best Offer engine driving personalised, timely product recommendations
- Embedded NPS measurement at key journey touchpoints; used feedback loops for rapid product and UX iteration
- Delivered sustained +10 NPS improvement in first two years of operation
Digital Bank Launch
Mobile Banking
Telco-Banking Convergence
Big Data / Next Best Offer
NPS Improvement
Fintech
Regulated Industries